Delivery & Returns

We aim to process and dispatch all orders within 1 – 3 working days. During sale times and over bank holidays, Easter and Christmas periods, this could take a little longer. If you place an order which you need sending urgently, please get in touch and we will always do our best to accommodate you.

UK Delivery

We ship via Royal Mail for all orders up to 2kg and via courier for all orders of 2+ kg total weight. Royal Mail aims to deliver your order within 24 hours following dispatch, however UK orders can take up to 1 week to arrive during busier periods.
Orders delivered via courier take 2 to up to 5 working days.

Pricing

Shipping across the UK costs £ 2 per order.
We offer free shipping all across the UK from £20 (Wholesale orders excluded).

For business/wholesale please visit the Wholesale section on this page.

International Delivery

Prices for International shipping are based on the weight of your order. If you would like an idea of how much the shipping for your order will cost, add your items to your basket and use the Calculate Shipping function.

Standard International Delivery – Royal Mail aim to deliver your order within 1 week following dispatch. However during busier periods and if your order is being delivered to a remote destination Standard International orders can take up to 6 weeks to arrive.

Tracked International Delivery – Royal Mail aim to deliver your order within 3 – 5 working days following dispatch. However during busier periods and if your order is being delivered to a remote destination Tracked International orders can take up to 4 weeks to arrive.

We ship from Saltcoats, UK and so orders placed outside the EU may be subject to customs duties and taxes. We have no power over these charges and it is the customer’s responsibility to pay them.

Orders weighing over 2kg will be sent by courier.

Returns

Custom made items will not be refunded (unless faulty or the description was incorrect) as once they are cut we cannot resell these items.

In the event that you are not satisfied with your product, you may return your purchase within 14 days of receipt of goods. We will refund or exchange for the cost of the goods purchased. Unfortunately, we cannot be held responsible for items damaged or lost whilst being returned to us. All returns must be returned complete, unused, in perfect condition and in its original packaging. This refund policy does not affect your statutory rights.

Unless the item is faulty, you will be required to arrange for and pay return postage charges. Please ensure you obtain proof of postage when returning items. We cannot accept responsibility for parcels lost in transit.

To return an item, please contact us giving the reason for the return as “contract cancellation”. Package the item securely and return it to us so that it is received by us within 14 working days after the date that the item was delivered to you.

Any refund due will be credited via the original payment method no later than 10 working days from receipt of returned items.

Please send returns to:

sew nice ltd.
12, Sannox Drive
Saltcoats, KA21 6JE
UK